Tourism and hospitality support

Blue Avon aims to be flexible and we are happy to advise you on how best to meet your requirements with no obligation.  To be most effective, we recommend that: 

  • Training courses vary in length but can be adjusted to make best use of the time available;
  • Groups should have no more than 25 participants as our methods are very interactive; 
  • English language groups should be ideally 15-20 to accelerate learning. 

Trainees will receive Blue Avon certificates of attendance on completion of their training.

 

Development Workshops and Training Courses
Our standard courses are outlined below.  They can be customised using our short Development & Training Modules in order to focus in greater depth on topics to suit a particular group of participants.  The minimum delivery time for each Module is about 3 hours but will depend on the experience of the participants, the degree of interaction required and the content. 


In-house training courses

We are also happy to deliver training programmes supplied by your organisation.

 

BUSINESS DEVELOPMENT WORKSHOPS FOR TOUR OPERATORS

Participants will look critically at their operations and explore new ways to package existing tourism products and to consider new products and markets.
  • Revisiting your itineraries
  • Discovering the views of visitors
  • Crisis management
  • Increasing tourism sustainability

TRAINING FOR TOUR MANAGERS AND GUIDES

Trainee tour guides will acquire the skills needed for managing a group of visitors and the performance of experienced guides who are already working with international tourists will be enhanced.

  • Understanding tourists' needs
  • Health and safety issues
  • Managing an emergency
  • Challenges for older travellers
  • Cross cultural considerations

ENGLISH FOR TOURISM AND HOSPITALITY

This course can be delivered as an intensive grounding for tourism and hospitality staff or as a refresher course for those who wish to improve their English skills.

  • Checking in at hotels and airports
  • Making hotel and/or travel reservations
  • The language of the bar, restaurant and dining room
  • Offering help and/or information
  • Dealing with complaints
English for Tourism and Hospitality students

HOSPITALITY DEVELOPMENT WORKSHOPS

Poor management can seriously affect the morale and performance of hotel staff and impact on guest satisfaction. This course is designed to develop and improve the knowledge and skills required to increase quality and enrich the customer experience.

  • Developing effective management skills
  • Quality and the customer experience
  • Discovering the views of your customers
  • Crisis management
  • Reducing your hotel's carbon footprint